Under the concept “we shall be lady and gentleman, to comfort ladies and gentlemen,” The Ritz-Carlton regard employees as very important resources in order to promote the highest levels of hospitality to their customers. The Ritz-Carlton Osaka was founded in May 1997 at Umeda in Osaka. Their desire is to be seen as a “second home for customers” having planned, designed and developed an interior space that surpasses the highest levels of Hospitality. The reason for certification is that The Ritz-Carlton company has a highly conceptualized plan for hospitality. Hotel management and operations have an internal system that develops through time, successfully achieving maximum satisfaction to their customers. In addition, they strive towards the ubiquitous idea of beauty and are deeply committed to continuing tradition. The Ritz-Carlton have an art collection of 18th and 19th century works from all over the world, and the hotel itself has the atmosphere similar to that of a highly elegant residence or sophisticated museum, thus promoting a highly artistic compound that can be a true leader in the hospitality industry.